Ongoing care & support
Keep the water
clean.
Software is a living thing. Operating systems update, libraries age and certificates expire. We keep an eye on it so you do not have to.
What care includes
A care arrangement is agreed in writing and tailored to the product, but typically covers: security and dependency updates; compatibility testing when new iOS and Android versions arrive; uptime and error monitoring; backups and restore tests; a set number of hours for small improvements each month; and a clear route for reporting problems.
We also provide general IT support for small organisations that use our software — help with domains, business email configuration, device set-up and the occasional mystery printer — during our working hours.
How we sort requests
The app or site is unavailable, or people cannot log in or pay. Phone us during working hours and also send the support form so there is a written record. We look at these first. Response targets are set in your care agreement.
A feature misbehaves, but there is a workaround. Use the support form with steps to reproduce, device and browser details and a screenshot if you can. We acknowledge during working hours and agree a fix window.
Ideas, wording changes and small improvements. Send them whenever you like; we gather them into the monthly improvement hours and agree priorities with you.
Raise a support request
Hours: Monday to Friday, 09:00–18:00 UK time (Europe/London). Messages outside these hours are read on the next working day. This form does not replace an emergency phone call for outages.